Our classroom and on-site training courses contain 70% of role play scenarios. The participants get the opportunity to experience and practice real situations in a realistic training environment. In every training, we use professional training actors to support our theory and confront the participants with different types of behavior. The participant becomes aware of his own behavior and receives feedback to improve his skills in dealing with stressfull situations.
Our Training Courses
We have an extensive range of training programs, all of which are created by our experts.
This enables us to design a bespoke program which produces an effective and innovative learning solution which provides maximum benefit to your organization and employees.
Companies are responible for the safety of their staff wherever they may travel or work. Training of staff substantially reduces the chance of getting involved in unforseen events. We deliver a custom training course containing realistic exercises with professional role play actors.
Aggressive behavior is a continuing concern for many organizations and can pose a real threat to the safety of staff. We train staff how to deal with verbal and physical aggression. Participants learn how to influence a persons behavior and how to work together to guarantee their own safety and the safety of colleagues and customers.
When all de-escalation techniques fail, self defense is your last resort to deal with immediate threats or violence. Although our main objective is to de-escalate the behavior of an aggressive customer, this training contains simple self-defense techniques that gives your staff more confidence in dealing with such situations.
More and more governments require a high level of knowledge and skills of those who train airport and airline staff. Properly educated security trainers and well designed security training programs contribute to a safe and secure operation. After this course, your trainers will be able to develop and perform security training courses and implement new training methodologies.
In a time where the Aviation Industry is still cutting budgets, this is your chance to take advantage of our unique concept. As an Approved Training Organization, we deliver highly trained cabin crew members who can be hired 6 months for a minimum placement fee. This enables you to reduce salary and training costs and to compete with the on-going global competition.